FAQ

Q: What shipping is included?
A: We offer USPS Priority 2-5 day shipping of your hard copy PALS provider card for no additional fee. We also offer overnight shipping as an additional option for those who wish to receive their shipment in a shorter duration of time.

Q: Do you offer a satisfaction guarantee?
A: Yes. We offer a 100% satisfaction guarantee for all registrants who have signed up for either program or purchased a product from our website. Please refer to our terms and conditions page for further specifics on our policy.

Q: Do you offer recertification programs?
A: Yes. For those individuals who's certification is about to expire or has been expired for less than six months we offer our online recertification exam (MAKE “online recertification exam” go to the recertification page.

Q: What happens once I have taken the exam?
A: Yes. For those individuals who's certification is about to expire or has been expired for less than six months we offer our online recertification exam (MAKE “online recertification exam” go to the recertification page.

Q: How long will this certification stay active?
A: Your PALS certification will remain active for two years from the date of completion. To ensure there is no laps in certification, we suggest practitioners recertify no less than one week prior to the ending date of their certification.

Q: Can I receive my PALS certification online?
A: Yes. We do not require any in-person classes or skills assessment testing. Upon completing our online certification exam you will receive your PALS digital provider card as well as your hard copy provider card. If you would like to learn more about our PALS certification(MAKE “PALS certification” go to certification page), click the link provided.

Q: My PALS provider card is expired, can I recertify?
A: If your PALS certification has been expired for less than six months you may take the recertification exam. Once your PALS provider card has been expired for six months or more, you are required to enroll in a PALS certification exam.

Q: Am I required to complete the exam in a certain time frame?
A: No. Neither the certification or recertification exams are timed, nor is there a timeframe for which the exam must be completed. You may take the exam at a comfortable pace. Please remember that the exam page must remain open as there is no way to save a partially completed test. Upon registering for the exam the participant will immediately have access to the test.

Q: What is the best way for me to get into contact with your staff?
A: Our dedicated staff is ready to answer any questions you may have regarding the PALS exams or online purchases. Please use our contact us (LINK TO CONTACT US PAGE) page as it is the most efficient way of directly contacting our advisors. Individuals who submit questions normally receive a response within 1-3 hours or sooner from the time the question is received during normal office hours. Be sure to include a detailed description of your question or the issue you are having as well as your name and return contact information.

Q: Will I be required to complete any in person skills assessment to receive my certification?
A: No. Our certification and recertification programs are 100% online and do not require any in-person skills evaluation to receive the PALS card. We do, however, recommend individuals attend local training courses if they feel they require additional hands-on training or further enrichment of Pediatric Advanced Life Support.

Q: Will your certification program earn me an American Heart Association (AHA) provider card?
A: No. Our certification and recertification programs are based directly after clinical recommendations from the American Heart Association PALS manual which is endorsed by the American Academy of Pediatrics as well as meets current clinical guidelines from the ECC. The American Heart Association does not officially endorse any exam or course that can be completed online. This in no way means that our certification exams and training material are not the highest quality PALS certification programs. We specialize in catering to medical providers who do not have the time to attend in-person skills evaluation or classes.